1. Do I need to make a booking in advance?
Yes, you must have a confirmed booking in advance. Please fill in our booking request form and send it to us at least 6 days in advance. Please look out for our reply mail as we may have to decline your request due to limited availability.
2. How much time should I allow for the whole experience, i.e., from the point of arriving and leaving your premises?
■ Approx. 2 hours 30 minutes for Heian “Tubo-Syozoku” Outdoor & “Kariginu” Outdoor packagepackages. This includes strolling outside in the costume for up to 1 hour 30 minutes.
■ Approx. 1 hour 10 minutes for Heian “Tubo-Syozoku” Indoor & “Kariginu” Indoor package. This includes time to spend in the costume for 30 minutes.
■ Approx. 5hours ～ 5hours 30 minutes for Kimono/Yukata package. This includes strolling outside for up to 4 hours.
* They are estimated timetimes when two people are booked.
* Time variesTimes vary depending on the number of people, time to change, options, etc.
3. Can I communicate in English or another language?
So we should be able to communicate but not in detail.
Having said that we have had many overseas customers in the past and they enjoyed the experience very much as you can see in our Comment/Review and Photos page.
We may not speak perfect English but we will do our best in ensuring that you have a great time and leave with a wonderful memory of the day.
4. Can I pay with a credit card?
Sorry but we don’t accept credit card. We only accept cash.
5. I am worried if you have a suitable size costume as I am rather tall (or wide).
Our “Tubo-Syozoku”, Kimono and Yukata are made for the average to just-above-average sized Japanese customers.
They may be too small for you depending on your chest and waist sizes.
Please note that we have only a limited number of larger size costumes.
The upper height limits for these costumes are approx. 170cm for ladies and 190cm (175cm for “Kariginu”) for gentlemen.
However, if your height is close to these limits, you may find the costumes short in length and sleeves.
6. Is there photo shooting by a professional photographer included in the package?
No, it is not included in the package. Please use your own camera or your mobile phone and take pictures of each other. If you are by yourself, we are happy to take several photos of you in our premises.
7. Is there any make-up service by a professional artist in the package?
No, it is not included in the package.
8. What about my hair?
■ If you choose Heian “Tubo-Syozoku” package, you are going to wear “Ichime-gasa” hat with white veil. So tie your hair at a lower position. Just tying a knot, you can create a nice atmosphere
■ If you choose Kimono/Yukata Package, you can request hair styling options at 2500 yen (plus tax). This is for ladies only.
■ You need to let us know about this optional request in advance when booking.
However, availability is limited and we will let you know whether or not we are able to confirm your request.
9. What happens if it rains on the day?
■ If you choose Heian “Tubo-Syozoku” or “Kariginu” package, you may not leave our premise, that is, your Outdoor package will be automatically changed to the Indoor package.Heian “Tubo-Syozoku” Indoor package gives you time to enjoy wearing the costume for 30 minutes at 4500 yen (plus tax) and “Kariginu” Indoor package for 30 minutes at 6500 yen (plus tax).
■ If you choose Kimono/Yukata package, you may be able to stroll outside even if it is wet outside.
However, in case of heavy rain or snow, we may have to cancel your booking. In this case, we will not compensate your travel or other expenses.
10. Do you have anything suitable for a girl?
If she is taller than approx. 120cm, we have a Heian “Tubo-Syozoku” package suitable for her. Please carefully read our package description page for details as we only have a limited color, and a different design for our child costumes.
Kimono/Yukata package will be suitable if she is taller than 140cm.
11. Is there any package for men?
■ Heian “Tubo-Syozoku” is a lady’s costume worn by princesses, so it will not be for gentlemen. Instead, we offer “Kariginu”, a period costume for noble men worn about 1000 years ago.
■ “Kariginu” Outdoor package can be booked only with Heian “Tubo-Syozoku” Outdoor package, i.e. a gentleman wearing “Kariginu” is not allowed to go outside on his own.
He needs to be accompanied by a lady in costume.
Please see our package page for details including price.
Gentlemen can book Kimono/Yukata package for gentlemen.
* For all of our packages for gentlemen, they need to be taller than 140cm. There is no package for boys.
12. Do you have a waiting area for my friend/family who is not going to be part of the package?
We only have limited space indoors for up to 2 people.
If you are accompanied by more than 2 people, we suggest they explore our local area which has many souvenir shops and cafes, etc.
We normally ask you NOT to leave your children waiting unsupervised. However, if you have no other choice, we ask you to ensure that other customers in our premises are not inconvenienced by your children’s behavior.
13. Will I be accompanied by one of your staff while I have a stroll outside?
No, we will not come with you.
14. Is it all right to take photo’s while changing into the costume?
We normally ask you not to take photo’s while you are getting dressed inside our changing room.
15. Do I need to bring anything or prepare anything beforehand?
You don’t have to bring anything as we provide everything you need. In summer we advise you to wear a pale color underwear. Please do not wear perfume.
16. May I eat while in the costume?
If you choose Heian “Tubo-Syozoku” or “Kariginu” package, we ask you not to eat or drink while wearing the costume. You may take a bottled drink as required, to avoid heat stroke in summer.
If you choose Kimono/Yukata package, we ask you not to eat while walking. You may eat and drink while sitting.
17.I am pregnant.
We do not accept booking requests for those who are pregnant for their own health and safety.We will not be liable for any discomfort or trouble experienced as a result of the package.
18.Do you have a non-smoking policy in your premises?
Yes, we do. We ask you and your companions not to smoke while in our premises. Our costume can easily absorb the smell. Smoking inside facility and while wearing costume is strictly prohibited
19.What is your cancellation policy?
If you cancel on the day, we ask you to pay 100% cancellation fee.
Otherwise, please inform us of your cancellation or any change no later than 3 days before your appointment if possible. If not, please send us an e-mail no later than 15:00 on the day before your appointment. Please note, we consider you cancelled your booking if you arrive 15 minutes or later for your appointment.
In any case, if you need to cancel or find yourself getting late for arrival due to some emergency, you must contact us.